Privacy Policy Syukur 99 – Our Commitment to Protecting the Personal Data of Malaysian Members

Syukur 99 collects your personal data through several channels when you interact with our platform. We only collect data that is genuinely necessary to provide, improve, and protect Syukur 99's services.

Data You Provide Directly:

• Registration Information – full name, Malaysian phone number, email address, date of birth, and the password you set.
• Identity Verification (KYC) Information – MyKad number or valid identification document, which may be requested for age verification or certain withdrawal processing purposes.
• Financial Information – bank account numbers, phone numbers linked to e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay), or FPX details (Maybank2u, CIMB Clicks) for deposit and withdrawal purposes only.
• Support Communications – records of live chat conversations, emails or any other communications between you and the Syukur 99 team.

Automatically Collected Data:

• Technical Data – IP address, web browser type and version, device operating system, screen resolution, and time zone.
• Platform Activity Data – pages visited, markets viewed, bets placed, games played, and session duration.
• Cookie Data – information collected via cookies and similar tracking technologies (detailed in Section 5).
• Approximate Location Data – general geographic area based on IP address for security and compliance purposes only. We do not track your precise location.

The data we collect is used only for legitimate and reasonable purposes. Syukur 99 does not use your data for anything unrelated to delivering our platform's services. The specific purposes for which data is used are as follows:

For marketing communications such as promotional notifications, bonuses, or the latest syukur 99 news, we will only reach out if you have given your consent during registration or through your account settings. You may withdraw this consent at any time without affecting your access to syukur 99's services.

Syukur 99 does not sell, lease, or trade your personal data to any third party. This is a commitment we do not compromise on. However, there are limited situations in which data may be shared with specific parties, as outlined below:

Payment Service Providers: When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the necessary transaction information will be shared with the respective payment platform provider to process your transaction. This sharing is minimal and limited strictly to what is needed to complete the transaction.

Technology Service Providers: Syukur 99 engages certain third-party service providers for platform operations, such as cloud server and analytics services. All such providers are bound by strict confidentiality agreements and may only use your data for purposes specified by Syukur 99.

Legal Requirements: syukur 99 may be required to disclose your personal data when mandated by a court, enforcement body, or relevant authority in Malaysia pursuant to a valid court order or legislation. In such cases, we will endeavour to notify you in advance where permitted by law.

Syukur 99's Rights Protection: In situations involving fraud, intrusion, or serious violations of our terms of service, syukur 99 may share the necessary data with the relevant authorities for investigation purposes.

Syukur 99 continually invests in security infrastructure to ensure your personal data remains protected at all times. The following are the security measures we have in place:

Technical Protection Layers:

• Transmission encryption – TLS 1.3 / SSL 256-bit for all communications between your browser and Syukur 99's servers.
• Storage encryption – Sensitive data is stored in encrypted form within our databases.
• Hashed password – Your password is never stored in plain text. We use a strong one-way hashing algorithm.
• Firewall & IDS – An active intrusion detection and prevention system monitors network traffic 24/7.
• Two-Factor Authentication (2FA) – Available to all members and strongly recommended to be enabled for maximum account security.
• Suspicious activity monitoring – Our automated system monitors for unusual login patterns or transactions and may request additional verification.

Organisational Measures:

• Access to members' personal data is restricted to staff who genuinely require it to carry out their duties.
• All syukur 99 staff who handle personal data are bound by strict confidentiality agreements.
• Internal security audits are conducted regularly to identify and address potential vulnerabilities.

Syukur 99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of the Syukur 99 platform, including the login process and session security. Syukur 99 does not use third-party cookies for advertising or cross-site tracking purposes.

Syukur 99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law, whichever is longer.

• Active Account Data – For as long as your account is active and for a reasonable period thereafter to allow you to reactivate your account if needed.
• Financial Transaction Records – Minimum 7 years from the transaction date, in line with Malaysian accounting and tax legal requirements.
• KYC & Identity Verification Records – For the duration of the active account and a minimum of 5 years after account closure for legal compliance purposes.
• Support Communication Logs – 3 years from the date of last communication, for reference purposes and resolution of any disputes.
• Platform Activity Data (Anonymised) – Anonymised data may be retained indefinitely for analytics and platform improvement purposes.

Once the retention period expires or upon your request for data deletion (subject to legal exceptions), syukur 99 will securely delete or anonymise your data using methods that ensure it cannot be recovered.

As a Syukur 99 member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data. Syukur 99 is committed to respecting and facilitating the exercise of these rights.

Rights You Hold:

• Access Rights – You have the right to obtain a copy of the personal data we hold about you. Requests can be made through your account settings or by contacting us at support@syukur99.xyz.
• Right to Rectification – If your data is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email can be updated directly in your account settings.
• Right to Erasure – You may request the deletion of your personal data under certain circumstances. Such requests are subject to applicable legal data retention requirements.
• Right to Opt Out of Marketing – You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team.
• Data Portability Rights – You may request to receive a copy of your data in a machine-readable format.
• Right to Lodge a Complaint – If you are not satisfied with how we handle your data, you have the right to raise a complaint with us or with the relevant data protection authority in Malaysia.

To exercise any of the above rights, contact the Syukur 99 privacy team by email at support@syukur99.xyz with the subject line "Privacy Rights Request". We will process your request within 14 business days and may require identity verification before processing certain requests to protect the security of your account.

Syukur 99 does not provide services to individuals under the age of 18. We take this matter very seriously and have put in place multiple measures to ensure our platform remains inaccessible to minors.

• All new registrants are required to confirm that they are 18 years of age or older during the registration process.
• Syukur 99 reserves the right to request age verification documents (MyKad or equivalent) at any time it deems necessary.
• If we discover that personal data belonging to a minor has been collected unintentionally, we will take immediate action to delete that data and close the account in question.
• If you believe a minor has registered on syukur 99, please contact us immediately at support@syukur99.xyz.

We also encourage parents and guardians to monitor their children's online activity. Syukur 99 is not liable for access obtained by minors through the provision of false information, but we will take immediate action to rectify the situation once it comes to our attention.

Syukur 99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Displaying a clear notice within the syukur 99 platform at least 7 days before the effective date.
• Sending email notifications to all active members regarding important changes that affect their privacy rights.
• Updating the "Last Updated" date at the top of this document.

Continued use of the Syukur 99 platform after the effective date of any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Syukur 99's Privacy Officer:

• Privacy Email – support@syukur99.xyz (with the subject line "Privacy Policy Enquiry")
• 24/7 Live Chat – Via the chat icon within the syukur 99 platform
• Response Time – Privacy-related enquiries will be responded to within 14 business days

We welcome any enquiries, concerns, or suggestions regarding privacy and data protection. Your privacy is our responsibility, and we are always working to improve our practices to better protect your interests.